entp hoth blog - Everything ENTP

Good customer support and the ease of user feedback are critical to the success of any indie developer. Aral Balkan, founder of Naklab, is no stranger to this. Aral uses both Tender Support and Lighthouse to maintain a streamlined workflow, making things as easy as possible for for him...

Read more

"Everything I Learned About Open Source Development I Learned From Indie Hip Hop" http://bit.ly/9b1WJy (feat. Corey Donohoe) Corey's talk at Aloha on Rails is totally worth the Silverlight installation required to view it. Seriously, check it out!...

Read more

We just deployed a new feature to Tender Support called Filters. Filters let you automatically sort and apply actions to new discussions that come in to your Tender site. We also cleaned up the form views, improved syncing reliability with multiple Lighthouse projects, added versioned CSS to avoid conflicts with...

Read more

We just shipped a new custom email feature! This lets you define your outgoing comment notification emails to customers, one per category (or share them, one for multiple categories). Why is this useful? Keep all your support in email by not displaying the "View this online" URL link. Your customers don't...

Read more

We just rolled out an update to Tender Support which includes two new features and a little bit of style polish to the supporter dashboard. So what's new? Companies User Inboxes For more details on the new features, please continue reading....

Read more

Tender Support and Lighthouse will undergo server maintenance at 10 a.m. PST (-8 UTC) on Sunday, Jan. 24, 2010. The services will be unreachable for approximately 2 hours. All incoming emails will be reprocessed once the systems have been brought back online. We apologize for any inconvenience this may cause. Follow...

Read more

We recently finished up a big push for better Tender integration: Multiple Lighthouse Projects Webhooks Updates to Multipass integration More API docs ...

Read more

We’ve recently deployed a few updates to Lighthouse: Ticket Previews Message Notifications Sortable Columns in the Ticket Listing as well as some minor improvements. For more details, continue reading....

Read more

The Web.AppStorm crew have done it again! This time, they're giving away a few 1 year Lighthouse accounts for their advent calendar. For more details go HERE...

Read more

Web.AppStorm, one of the many awesome sites brought to you by the crew over at Envato, is giving away a few 1 year Tender Support accounts for their Advent Calendar! For more details and to enter, go HERE. Hurry though! This is just a one day thing!...

Read more

We are getting ready to roll out one of the most highly requested features on Tender Support, multiple Lighthouse instances per Tender site. Tonight, at 9:00 pm PST (-8 UTC), we will be implementing the first of a two phase process required to add the new feature....

Read more

Yesterday, we encountered strange job queue behavior that resulted in discussions being delayed with the indexing, assets were not processed, and an isolated case where incoming emails were not processed. The issues are now resolved....

Read more

Rick just got this in the mail, courtesy of the AWESOME folks over at Engine Yard ...

Read more

Last night we deployed a number of updates and tweaks to lighthouse which include the following: Tagging now includes autocompletion Milestone views now show closed tickets Pagination now added to tickets with a high number of comments Fixed attachment URL's in atom feeds Bulk Edits have a working link in the event feed For more details,...

Read more

User feedback is an essential part of software development. For many of us, it's the lifeline that polishes our products. This post is to share what is currently in view on the roadmap for Tender Support....

Read more