Top Ecommerce Blogs
Share the Top Ecommerce Blogs on
Blue Acorn eCommerce Consulting
Bring ‘Em Back with Online Loyalty Programs
As every business owner knows, the best customer is a repeat customer. A customer who visits your site and makes a purchase every week, or even every couple of months, is immeasurably more valuable than a casual, “one-off” customer who places one order and is never heard from again. Even...
3 Ways to Use Your Facebook Fan Base for Marketing Research
One of the big, obvious differences between eCommerce enterprises and traditional bricks and mortar set-ups is this: the bricks & mortar shops can “see” their customers, talk to them, and develop a stronger profile on them. Sure, if you’re an eCommerce company with strong analytics, you can analyze keywords, bounce...
War, the Long Tail SKU Search Domination
For mortal ecommerce merchants involved in search marketing- on a budget- this means adroitly picking the right search terms and channels to market your wares and then fully vesting them to ensure their don’t just appear in those search results but appear, appear and reappear yet again not only across...
How to Use Twitter Effectively – What Twitter Type are You?
Back in December, I wrote this post about Twitter. A lot has happened to this Internet microblogging company in the ten months since then, including its recent reception of 100 million dollars in funding and its valuation at one billion dollars. This past June, 44.5 million worldwide visitors checked out...
They say a picture’s worth a thousand words—but with the rising popularity of multimedia on the web, a high-impact video can be worth a whole lot more than that. According to a study by ComScore, more than 168 million American web shoppers watched online videos during September of 2009, representing...
Hitting a Moving Target: Tips for Success in Mobile Marketing
If you could get your hands on footage of 10 of your target consumers right now, 9 of them would probably be on the move. In today’s fast-paced, frenzied world, a majority of buyers are relying on their cell phones and hand-held devices as a primary means of receiving information. So...
ComparisonEngines
Omniture/Adobe sent an apology for the email they sent me yesterday: Dear Brian, We apologize for an automated email you received earlier today created and sent from Marketing on behalf of your Omniture Account Development Manager. This message was sent to you in error. Please accept our sincere apology, as this is not...
The Sears Marketplace Screw Up
Sears Marketplace recently formerly announced the launch of its marketplace. Overnight, Sears Marketplace had 10m items available from over 1500 sellers, according to the website. When I saw the number, I knew that they didn’t yet have 1500 direct seller relationships, but rather syndicated content from one or more...
Just got the email below from someone at Adobe/Omniture. The subject line is ‘Are you who you say you are?’ which sounds spammy to me. And the colloquial ‘Hey Brian’ opening just seemed completely unprofessional coming from Adobe/Omniture. And then the statement ’since you haven’t opened any of the...
Shopzilla Q4 2009 Results – with calculations for year over year Revenue and Profit
All my numbers were gathered from public earnings releases on Scripps and Scripps Network Interactive. I was careful to double check my numbers, but I found some discrepancies in the releases which I can’t explain. Remember, I’m not a financial analyst. If you’d like the raw numbers I...
I’ve had lots of great conversations about data feeds in the last 24 hours. Advertisers (merchants) and publishers (affiliates) recognize the value of data feeds, but it seems they’re just getting going. If merchants are submitting data feeds to CJ, Linkshare, ShareASale, or Google Affiliate Network, the feeds...
@ Affiliate Summit West – Data Feeds
If you’re not at the conference, check out the #asw10 on twitter. So far, so good. I was here 2 years back and wasn’t that impressed. This conference seems to be much more professional, organized. Love that the first two sessions I’ve attended have already mentioned...
Shopify Blog - Home
...
...
Shopify Street Fighter 4 Tournament!
At Shopify we’re all pretty competitive, and are serious about settling differences in a professional way. This is why we decided to start out first (annual?) Shopify Street Fighter 4 Tournament. We’re playing a double elimination-style tournament using Challonge!, and you can see the live bracket by clicking on the image...
...
Foo Fighters Now Rocking Out On Shopify
Designed by the awesome Lee Martin, the store features everything from t-shirts to CDs, so have a look. Also until this Monday, enter the code SHOPIFY at checkout for 10% off everything in the store! <object height="344" width="425"><param></param><param></param><param></param><embed src="http://www.youtube.com/v/1VQ_3sBZEm0&hl=en_US&fs=1&" height="344" width="425"></embed></object>...
Article About Shopify in the New York Times
Two Shopify peeps were featured in an awesome New York Times article published yesterday, written by Lora Kolodny. Tobi was interviewed for the article and Daniel got the photo credit. You can read the article here....
THINKBIGBEBIG ENTREPRENEURS
As the world awaits the official unveiling of the highly anticipated iPhone 4G sometime later this year, talented photoshop artists are having a jolly good time dishing out concepts of what they think should the next generation iPhone should end up looking like. While we pass on most of them with a...
Individual stats like Facebook passing the 400 million user mark, Twitter hitting 50 million tweets per day, and YouTube viewers watching 1 billion videos per day are impressive on their own, but what if we looked at Internet-related stats collectively? Jesse Thomas did just that in his video State of...
Reading books has just got social. Social media that is. Having just done a search on social media books at Waterstones I found that they were 529 books with social media in the title. Examples include The social media bible and Social media goes corporate. If we take a moment...
How You Can Live To 100 (Graphic)
Want to keep thinking up great ideas? Research has found that by controlling factors in your life, living to 100 is actually much more possible than previously thought. In total, the US has the most centenarians with current estimates as high as 72,000, leading website The Centenarian states. In fact, if the population...
Social Norms? Twitter Users Follow the 79/7 Rule in the U.K.
The Pareto principle, more commonly known as the 80/20 rule, is the idea that roughly 80 percent of activity will be accounted for by 20 percent of the participants. Vilfredo Pareto’s initial observation at the start of the 20th century, that 80 percent of Italy’s land was owned by 20...
Advertising Slogan Hall of fame 2010
As we come to the end of our 2nd month of the new decade it will be interesting to look at which brands will stand out from the rest at the end of the year. When searching for great brands I came across adslogans who suggested that the following brands...
A blog for web developers about all things ecommerce.
Duplicating online and local data source for an easy workflow!
There are some things you can do when developing and testing locally that can ease your work-flow when it comes time to move your site to the online server, here's one of them that I was surprised to learn a lot of developers weren't using. Mirroring your database / data source...
IE6 The wicked 6 is dead - Goodbye, and good riddance!
One universal thorn in the side of developers the world over in adopting AJAX, jQuery (and other cool JavaScript frameworks) and more complex CSS, not to mention looking ahead to HTML 5 is the abomination called IE6. This Microsoft non-standards-compliant train wreck of a browser has been the unwelcome guest...
A Heartbeat script may be the end of your session time-out frustrations. We have all been there. Updating a web form and after working on it for quite a while the phone rings or somebody need our attention. You go back to you web form and finish it, then submit it...
FWIW - My take on the new Apple iPad
iPad, from a developer's perspective When I watched Steve Jobs introduce the Apple iPad on Wednesday, my first reaction was, this is cool, but it really didn't move me. Like the MacBook Air, it impressed me as innovative and kind of "wiz-bang" but it doesn't have the horse power to replace...
Don't go public with your site before you're ready!
Clients like to see what we are up to, right? As web developers we need share our progress with our clients as we wok on their new sites, but we only want to share our work with them or a select group users. That being said you'd...
Continuing participation in Adobe Community Professionals
I'm very pleased to have been selected to continue my participation in the Adobe Community Professionals program! This program affords me the opportunity to give back to a community that has been such a large part of my career! It also gives me a chance to stay on the inside...
Groove Commerce eCommerce Blog
Back to Basics: 5 Easy Ways to Get a New Website Indexed in the Search Engines
Getting your new website indexed in the search engines doesn’t have to be difficult. The last thing you want to get stuck with is launching a new website and having to wait a month before the search engines even pick it up! Get indexed as quickly as possible using the...
Consulting at the Internet Retailer Web Design 2010 Conference
I recently had the opportunity to attend the 3rd annual Internet Retailer Web Design conference in Orlando, Florida. With an emphasis on design and usability, eTailers from all over the world attended the conference to learn about how they can make specific changes to their websites that affect how a...
Last month, I had the pleasure of attending Internet Retailer’s Design and Usability Conference. I met a lot of great people and reviewed a lot of websites. Between site consultations and manning the Groove booth, I didn’t get to see many of the event speakers. I did however make it...
8 Ways to Improve Google Analytics
I use Google Analytics constantly. It is a permanently opened tab in my browser from the minute I walk in the door. I have some experience with other Analytics packages, but for the most part, you just can’t beat the value that GA provides. Over the years, GA has slowly...
Design 1, 2, 3: A Valentine Paid Link = Chain Pharmacy Fail
Of all the things that February represents in America: Black History Month, American History Month, Heart Month, Snack Food Month, Children’s Dental Health Month, International Friendship Month; February is widely known for being the month of loooooove, by which I mean artificial hearts and gift exchanges. Yup, Valentine’s Day. The...
How’s Your Online Consistency?
We all know that brand consistency is necessary between your different print marketing efforts. When you get your business card redesigned, you know it's time to revisit your letterhead and collateral as well. Consistency online. The consistency in your branding online is often just as (or sometimes more) important than your...
Get Elastic Ecommerce Blog
Mobile Site vs Mobile Apps [Video]
Elastic Path is running an Ecommerce Tip of the Week series on the Elastic Path home page, with archives on our Youtube Channel. This week’s video is on mobile websites vs. mobile applications and features Elastic Path’s Peter Sheldon. RSS and email subscribers, can’t see video? View this post on the...
Inside the App Store: The New Marketplace for Digital Goods
iTunes became the first widely popular and successful Application Store. Since then, many other vendors have joined the gold rush. I write this blog post on the flight from Barcelona after spending a week at the Mobile World Congress, which is the biggest annual mobile exhibition and conference. This year...
A/B Test Case Study: Can Split Test Results Be Trusted?
In the spirit of the Winter Olympic games that ended last week, I would like to talk about the “winner” of the final A/B experiment we did for the Official Vancouver 2010 Olympic Store. We already achieved significant improvement with help of previous tests on the checkout process, product details...
Applying Persuasion to Email Creative
Persuasion Architecture, developed by conversion optimization gurus Bryan and Jeffrey Eisenberg, is a persona-based approach to marketing. If you know a customer’s “buying modality” (Competitive, Spontaneous, Methodical or Humanistic), you can tailor your design, copy and direct marketing to best persuade that type of personality. It would be ideal to segment...
When people talk about content in an ecommerce system, I always ask a clarifying question – which type of content are we discussing? There are several different types of content used in online commerce. It is important to understand them before making decisions on how to develop systems and the...
Exciting Commerce // Unlimited
Web Currencies: Facebook Imposes 30% Tax on Credits
Facebook is getting serious with their efforts to create a global web currency. With the start of their closed beta phase, Facebook will burden their Facebook credits with a 30% fee. Essentially that means that in the future, whoever participates......
Game Mechanics: The Gameification of the Web World (video)
At latest since Facebook, the gameification of the (web) world is continuing its steady advance: "Carnegie Mellon University Professor, Jesse Schell, dives into a world of game development which will emerge from the popular "Facebook Games" era." What can be......
The Polyvore Founders Give Way To Professional CEO
Be it Spreadshirt, Threadless, Etsy or now Polyvore, nowadays you can set your watch against the time it takes between a big round of financing and the point where investors lose their patience and get a professional CEO to take......
Hollrr: The Perfect Look & Feel For A Twitter For Shopping
Hollrr is the answer to the question we raised earlier: how should a Twitter for shoppers look like? Even their tagline “Shout about the things you love!” is pretty close to the question/slogan we put out in the German language......
Groupon Investors Put $5 Million into 1BOG
One Block Off the Grid (1BOG) is proving that the Groupon model can be intelligently adapted. They have recently secured $5 million from the Groupon investors: "One Block Off the Grid, or 1BOG, rounds up groups of homeowners in a......
TheBakery: How Intershop intends to revolutionize the retail industry
In the present phase of upheaval the e-commerce industry has the chance to completely get rid of obsolete mail order structures that have been maintained by catalog retailers so far and rapidly establish modern retail and distribution structures. And of......
VideoRetailer.org - Exploring the Intersection of Video and e-Commerce.
Videos make the web more persuasive
Multiplica, an international Barcelona-based web consultancy focused on user persuability and conversion has released its Top 50 List of persuasive web sites. The top sites were chosen after 750 hours of investigating more than 500 web sites in 12 different countries. Going through the 50 finalists, one will find A LOT...
Refeshing key factors of video SEO strategy
I have just disconnected from my first live webinar on video SEO strategy, organized by Reel SEO, Truveo and Ooyala. The experience itself was good, I connected through a site called Go2Webinar to follow the presentation; I started Skype, dialed a number and entered my personal code. Image was ok,...
How video players could (or should) look like to deliver great user experience.
Video works for e-retailers. In 2010, we already know that landing pages and product sites with video convert better than those without. But the mayority of thoses sites follow a simple presentation formula: product pages including a (more or less sophisticated) video player that reproduces relevant content about the product...
2010: not without video marketing (Part 2.)
Part 2 of what I think will be happening in the field of video marketing in 2010. 6. Live streaming and live video presentations online. Live streaming of company’s events and online product launches will become part of digital marketing and communication strategies. 7. Video SEM and SEO will become relevant disciplines....
2010: not without video marketing (Part 1.)
2009 was a good year for practitioners of video marketing. We saw some really encouraging results -better performance of landing and product pages that include video than those that don’t- especially from e-retailers, like e-bags, Zappos or Pool Tables . I am looking forward to 2010 because as video marketing gets...
Trends for 2010. Video-based geolocalization: yes. Mobile video commerce: not yet.
Reading through European and North American blogs about digital marketing these days, one gets a rough idea where marketing budgets and efforts will go to next year. Most experts share the opinion that two areas will see a huge growth: 1. mobile marketing, pushed by the rapid adaptation of...
e-commerce Blog
Case Study: Dansk Supermarked Gruppen Launches B2C Portal with the help of Commerce Server
Dansk Supermarked Gruppen (DSG) is the largest retail group in Denmark. It owns and operates several high-profile supermarket and “hypermarket” chains under the Fotex, Bilka and NETTO brands, and employs 44,000 people across Europe. In 2009 Bilka decided...(read more)...
Commerce Server 2009 Evaluation VPC (February 2010 Update) is Available for Download
In an effort to help improve the Microsoft® Commerce Server 2009 evaluation experience, the Microsoft Commerce Server 2009 Evaluation VPC (February 2010 update) is now available for download to partners and customers. This VPC has Commerce Server 2009...(read more)...
Microsoft Commerce Server 2009 Code Name “R2” January CTP is Now Available For Download
The Microsoft Commerce Server 2009 code name “R2” January Community Technology Preview (CTP) is now available on the Download Center . We invite you to install this pre-release of the next version of Commerce Server 2009 “R2” into a non-production environment...(read more)...
Upcoming Microsoft Commerce Server 2009 Training
Microsoft Dallas is holding a 3-day Microsoft Commerce Server 2009 Bootcamp course for customers, Microsoft employees, and Microsoft partners from February 23-25, 2010 in Dallas, Texas . Endorsed by the Microsoft Commerce Server Product Unit, Cactus Commerce...(read more)...
Video Game Retailer Improves Online Experience, Store Traffic with E-Commerce Upgrade
With more than 6,000 stores worldwide plus two popular Web sites, GameStop.com and EBGames.com , GameStop is already one of the world’s largest video game and entertainment software retailers—but the company’s goal is to become an essential part of the...(read more)...
Commerce Server MVP - Lewis Benge
We are pleased to announce Lewis Benge has been awarded MVP status. The MVP Award is given in recognition of a recipient's technical expertise, spirit of community, and their willingness to help their peers by providing reliable and accurate information...(read more)...
Practical eCommerce
Ecommerce News Around the Web for March 5, 2010
"Ecommerce News Around the Web" is our weekly review of articles, blog posts and other news items that could interest ecommerce merchants. In this week's edition we are taking a slightly different tack and focusing on ecommerce and social media. Among other things, we have pulled together several articles that...
There are more than 500 online shopping carts. And each week we feature one, interviewing both the cart's developer and a customer. "Cart of the Week" is not a review or an evaluation, but rather an opportunity to learn about a shopping cart from the people who build it and...
Visual Search to Grow with Mobile Commerce
Visual search is a new technology that's likely to impact the mobile commerce space. It allows mobile users to snap pictures of just about anything on their devices and then search for relevant online content based on the photo itself. This technology is useful for mobile users who are on...
Order Fulfillment: "Kitting" Can Dramatically Slash Your Costs
The term “kitting” is order fulfillment jargon for preassembly of individual items into ready-to-ship kits instead of picking and packing those individual items as orders are received. If you ship similar orders in quantity, the savings potential of fulfillment kitting can be huge. A Real World Example Miles operates a web...
Quick Query: Restaurant Owner Uses Website to Facilitate Reservations, Promote Menu
Service-related businesses are finding new customers and new marketing opportunities online. This includes restaurants, which have increasingly embraced the web to promote menu offerings and dinner specials, and to facilitate reservations, provide directions and much more. A restaurant that has used its website to do all of this in an...
The PEC Review: RateVoice Offers Product Reviews with Social Twist
Adding product reviews to your ecommerce site will boost sales, drive additional traffic, and help you optimize your product catalog. In 2007, when PETCO added customer product reviews to its site, this purveyor of pet products enjoyed a 49 percent increase in sales conversions for its top rated products, according to...
Shop.org Blog
The State of Retailing Online, Shop.org’s annual retailer study, is officially underway for 2010. We’re excited about this year’s study as we think it has the potential to be our best yet. On the cusp of a new decade, our partner, Forrester Research, and we decided to focus this year’s...
Why Are You Going To Innovate?
I have been speaking to many Shop.org, RAMA, and NRF members who are excited about going to our Retail Innovation and Marketing Conference next week in San Francisco. Some are looking forward to catching up with old business associates at the round tables and receptions, some are hoping to learn how retailers...
Post-Holiday ‘09: what consumers thought, how retailers fared
Talking about Holiday ’09 seems almost a little quaint right now – even if you somehow (miraculously?) escaped the recent frigid temperatures and snow in much of the US, I’ll bet looking ahead, not backward, is top of mind for most. That said, results of the Shop.org annual post-holiday consumer...
Talking With…BazaarVoice CEO Brett Hurt
The economy. Mobile. The “new” consumer. Social media. And they’re all brought together by another hot topic in retail: customer ratings and reviews. So for our next Talking With…, we reached out to entrepreneur Brett Hurt, CEO of BazaarVoice, a social commerce technology company that boasts 50 of the top...
Email Marketing Lessons from Holiday 2009
Retailers seemed to deploy smart email marketing strategies during the 2009 holiday season, but volume was high and subscriber fatigue a real issue for ongoing engagement and response. See how your results track to this review....
Juliette Powell at the Innovation Conference in San Francisco
The whole team at the NRF are putting the finishing touches on making the inaugural Retail Innovation and Marketing Conference and unforgettable experience for all attendees. We are excited to bring brand new speakers to the NRF community and tackling some of the cutting edge issues that are impacting retail today...
Retail, in the eyes of the everyday customer
...
Most shoppers click in and out of search results quickly, making it a challenge for the e-tailer to tell their story. We already know landing pages, content and site design play a role in slowing shoppers but I think retailers can do a better job using their anchor products. An anchor...
I saw this very clever banner ad today: It was well designed and from a retailer I recognized. Normally, I’m not a sucker for online advertising but this “tabbed” day look grabbed my attention and the fact that the day was cleverly set to Wednesday when today is Wednesday really intrigued...
If you are considering buying a toy at thinkfasttoys.com but unsure about how it really looks (or want to make sure they have it in stock) just call their toll free number and visit this page: http://www.thinkfasttoys.com/cam.php, they’ll hold it up for you. ...
EMO (Email Marketing Optimization)
As I start this post I must confess my SEO knowledge is limited so if you see any gaping holes please point them out. Ok. For this example let’s consider a gourmet popcorn e-tailer called kukuruza.com. Here is the situation (all made up)– The key phrase gourmet chocolate popcorn is...
The Ad: The Landing Page (notes in red): The Results Page: Observe numbered underlined sections- 1. Roll over with detailed info for methodical shoppers. 2. Excellent persuasive copy. Headings start by addressing biggest questions in customers’ minds: Are you surprised by the results? Why choose Blue? How does your brand compare? 3. Instant off...
Comparison Shopping Engine Strategies
BizRank - BizRate Product Ranking
BizRate already displays product ratings on some products but they appear to be working on some new aspect of this function called BizRank. Though there is no content appearing in the BizRank area on this example, the page code indicates......
SELL MORE Tip Video: Yahoo! Shopping and PriceGrabber
ChannelAdvisor CEO Scot Wingo sheds some light on the recent partnership announcement between Yahoo! Shopping and PriceGrabber in this short video. For further details and to learn how this deal will affect your comparison shopping engine strategy, join ChannelAdvisor's webinar......
CSE Webinar next week - strategies for the controversial Pricegrabber/Y! Shopping change
We're receiving a LOT of questions from customers and retailers in general about the just announced / rapidly rolling out sunset of Y! Shopping to be replaced by PriceGrabber. Y! Shopping merchants are confused by the options they now have......
Yahoo Shopping Announces Partnership with PriceGrabber
Yahoo sent emails to their merchants today indicating that the Yahoo Product Submit program will close March 11, 2010. Yahoo Shopping as a destination will continue to exist but will be powered by PriceGrabber. This means if you are advertising......
This time last year, I wrote a series of posts about features and improvements that retailers would benefit from most. Let's take a look back and see to what degree my dreams were realized/crushed. More budgeting options: Unfortunately, there weren’t......
Webinar - tomorrow 11/10 @ 2pm EDT - 10 last-minute strategies and Q3 results
I'm hosting a webinar tomorrow where we'll go over the Q3 results for various companies (eBay, Amazon, Google, etc.) as well as look at the various Q4 forecasts and reveal ChannelAdvisor's October data. We'll wrap with 10 last-minute strategies that......
InternetNews Realtime News for IT Managers
Google Buys DocVerse for Office Collaboration
Two ex-Microsoft vets sell their company to Google, which sees DocVerse as a way to bridge the gap between Office and Google Apps....
Microsoft Office 2010 Dropping a Month Early
May industry observers had doubted that Microsoft would live up to Steve Ballmer's promise of an aggressive release schedule for Office 2010, but the software giant today confirmed that it's true....
Chip Sales Set for Modest Growth in 2010
Supply chain market researcher iSuppli's latest report suggests that while semiconductor sales will be much improved in 2010, the uptick hardly makes up for the disastrous slump of 2009....
PC Shipments to Surge 20% in 2010: Gartner
Research firm projects robust growth in the global PC market, forecasting a 20 percent increase in total shipments, and a 12 percent uptick in dollar sales....
Phishers Targeting More Online Brands
The latest survey by the Anti Phishing Working Group shows that organized phishing syndicates are working all the angles to get their hands on the most valuable data....
Reform Comes Slowly at the FCC
Commission officials outline efforts to modernize the regulatory body, but critics warn of persistent influence of industry lobbyists and revolving door of Washington telecom circles....
Web Marketing with Ed Rivis
Statistics for my latest ad campaign
Here's a video showing live website visitor statistics for a print campaign I'm running at the moment. Watch this if you want a way of driving qualified prospects to a website and how to get a very high percentage of them opting in to your email newsletter....
Clear the Tumbleweed & Get Massive Traffic
One of the most common complaints with small business web sites is that they don’t get any traffic. Some business owners I spoke with over the last few months have told me their web site has NEVER seen any significant amount of traffic, and they don’t know what to do about...
My first really BAD book review.
A cautionary tale about e-mail marketing: My first really bad book 1-star review has appeared on Amazon, and it seems the reviewer hasn't even read my book!...
My new book E-Mail Marketing Dynamite launched yestersday and at the moment I'm giving it away FREE. Read this to find out how to claim your copy....
I'm trying to get in touch with David Watson - another UK based web-marketer. Can you help?...
My first ever Workshop - delegates speak!
Last week I ran my first ever live web marketing workshop. I’ve been speaking for other companies at various seminars and live events around the country, and for more than 2 years, but I’ve never put my own event on… until last week that is. Since then, quite a few people...
The Forrester Blog For eBusiness & Channel Strategy Professionals
Online shoppers in the US do not just spend dollars at home
By Zia Daniell Wigder Last year we wrote a couple of reports that highlighted cross-border online shoppers in Europe, where some 29% of online shoppers had purchased from another country. What’s interesting, however, is that 26% of online shoppers in......
The Multichannel Opportunity Represented By The iPad
By Brian K. Walker Much ink and pixels have already been spilled in celebration or punditry of Apple’s latest splashy consumer device, the iPad, and so I am sorry to subject you to yet another. But there is an interesting......
Using The Web To Drive Customized Products
[Posted by Brad Strothkamp] --- [Follow Me on Twitter] I was recently on the Discover Card Web site when I stumbled upon their Card Builder tool. The tool goes beyond a standard product selector, which merely helps shoppers choose amongst......
Frustrated with the eCommerce technology selection process? Tell us about it!
By Brian Walker Often we hear that the eCommerce technology selection process is broken from both sides of the fence. The businesses that are selecting and investing in the technologies, as well as the vendors themselves, face the frustration of......
2010: The Year The Web Comes Into Its Own In Retail Banking
[Posted by Brad Strothkamp] --- [Follow Me on Twitter] 2010 marks my fifth year with Forrester Research. Over the last five years, I have had a chance to work with many, many financial service firms. While I will openly admit......
Seniors are a unique segment for online customer service
[Posted by Diane Clarkson]Using consumer data to challenge assumptions about how consumer segments will respond to various online customer service touch points is always interesting to me. I’ve recently had an opportunity to the seniors (age 65+) and online customer......