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TechScribe software documentation
Translation memory decreases translation costs
A translation memory system is software that helps human translators. A translator translates words and phrases from a source language into a target language (the translation). When those words and phrases appear again in a source text, the software supplies the previous translation to the translator. The translator can use...
Plain English is good, but plain English is not sufficient for clear communication to all audiences. Sometimes, plain English is not sufficiently accurate. Plain English is not designed for international readers. Plain English does not minimise translation costs. Plain English is not good for machine translation....
For English to Welsh translation, Google Translate is not satisfactory
Previous evaluations show that if English text is optimised for machine translation, Google Translate can give good translations into Spanish and into Norwegian. This evaluation shows that the quality of Welsh machine translation from Google Translate is not satisfactory. Five professional translators who speak Welsh as a first language evaluated...
Domain names, search terms, and search engine rank in Bing
A very small website can get a high search engine rank with Microsoft Bing, if the domain name is the same as a user's search term. In 2006 and in 2010, we tested the search engine ranks from Bing for the following small websites: software-documentation.co.uk, technical-writing.co.uk, and user-guide.co.uk....
Accuracy in website terms and conditions
More than 109,000 companies do not want people to link to their websites without written permission. Make sure that you write what you mean. When you use a template, make sure that you customise the content carefully....
Technical writing newsletter 34: January 2010
The latest news from TechScribe. Issue 34 is about international English, the quality of machine translation into Norwegian, and Mike Unwalla's STC Senior Member grade....
Technical Writer
Neighbors Who Love, Love to Party
I have just erased this post because upon reflection, it is not good enough for my one reader. Here are yesterday's flowers, instead. On the kitchen table....
These are the flowers that will refresh my sight whenever I look upon them on the kitchen table this week. As the week progresses, I will change the water and trim the stems, and the flowers will remain beautiful. I......
Pain is Weakness, or Birds of a Different Feather
Combat Marines have been stationed at Ft. Detrick in Frederick, Md. for a few years, but I did not know that until our paths crossed this morning in Baker park, during my morning walk. Marines do not walk. Marines hustle......
The Great Blue Heron, Aloof Yet a Neighbor
The street lights had not timed off when I encountered the elegant great blue heron this morning. I saw him a little earlier, downstream fishing. He is on his way now to Carroll Creek at the edge of the lawn.......
The farmers' market on Saturday morning in Frederick is one of two or three I visit each week because lettuce, cherries, and squash blossoms picked and bought on Saturday must be eaten soon. Letting them languish beyond 48 hours seems......
Saturday Flowers, July 4; Great Uncle Frank
The flower shop owner decided to take a holiday on July 4, so I found some bonnie sunflowers at the farmers' market on Saturday to bring home with the produce. Here they are upon the kitchen table, where they will......
TheContentWrangler.com
[Video] eBook Production in Two Minutes
This two minute video demystifies eBook production and highlights the five things publishers must get right to profit from eBooks. The video was created by digital publishing solutions provider, Aptara, a firm that helps publishers — and today, that’s basically every organization on earth — distribute content in any format,...
The Making of a Mashup Compilation: Aurally Volume 1
By Scott Abel, The Content Wrangler, aka The Audio Wrangler What do you get when you cross Pink Floyd with Christina Aquilera? How about a little Elvis with your Public Enemy? Or some Cher on top of This Mortal Coil? Although it may sound a little frightening, pairing musical groups and...
[Interview] Joe Gollner: Defining Intelligent Content And Providing Some Real-World Examples
Interview with Joe Gollner by Scott Abel, The Content Wrangler The Content Wrangler: Joe, thanks for agreeing to chat with us today. Tell us a little about yourself and your experience in the content industry. Joe Gollner: I began tinkering with content, using open markup technologies, in 1987 while still a grad...
Valentine: The Digital, Device-Independent Comic Available Via Wireless In 14 Languages
By Alex de Campi Imagine a graphic novel series, released every month simultaneously in 14 languages and across all major wireless platforms (Kindle, EPUB, Android, iPhone), hopefully soon via the web and, eventually, in collected print editions. Every month, you pay 99 cents and get 70-75 screens of action, adventure and...
From The Start We Were Different … An Amazing Video From Mark Logic
This video was used to open the Mark Logic 2009 User Conference. It’s an amazing presentation that tells the story of humans and the paradigm-shifting information explosion we find ourselves in today. When the video ended, the crowd went wild with applause. I’ll have to admit, I’ve never seen such...
Interview with Gabor Fari, Microsoft Life Sciences by Scott Abel, The Content Wrangler The Content Wrangler: Hello, Gabor. Tell us a little about yourself and your experience in the content industry. Gabor: I am a Chemical Engineer by training. I became fascinated with software a little over 10 years into my...
Cherryleaf Technical Authors Blog
How many technical authors are there in the UK?
The profession of Technical Author in the UK is yet to be recognised as a distinct profession under the UK Standard Industrial Classification of Economic Activities, so it’s very hard to... [[ For the full article, see http://www.cherryleaf.com/blog.htm]]...
Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis
This is the edited Cherryleaf interview with Briana Wherry, Information Manager of Alfresco. We discussed how user documentation is developed at Alfreso in an Agile environment, using wikis. [[ For the full article, see http://www.cherryleaf.com/blog.htm]]...
Reducing IT support call times
At the Documentation Managers peer group meeting we hosted earlier this week, one manager commented his organisation was aiming to increase the average time for each support call. This was because it... [[ For the full article, see http://www.cherryleaf.com/blog.htm]]...
Often, an organisation will sell a system that is packaged with a number of products and services from partner suppliers: a car will include a radio, a telephony system will include handsets, and so... [[ For the full article, see http://www.cherryleaf.com/blog.htm]]...
Turning technical documentation into an emotional experience (for the customer)
One of the most recent trends organisations are starting to look at is creating a “customer experience strategy”. “Customer Experience Management” is management-speak... [[ For the full article, see http://www.cherryleaf.com/blog.htm]]...
Behind the scenes at the Cherryleaf photo shoot
Earlier this week, we had some publicity photos taken at Image1st’s photo studio in central London. We’ll be adding some of them to our Web site in the near future (the ones above are... [[ For the full article, see http://www.cherryleaf.com/blog.htm]]...
Gryphon Mountain Journals
Blogger’s note: A few months after starting my blog, I thought about doing a series of slightly animated videos about me interviewing Gryp, a cartoon gryphon. I based the gryphon image on my site on that idea. Here’s that first interview with Gryp (only slightly edited for this posting). Who...
The Effect of the Organization’s Culture on Conversational Technical Writing
I’ve discovered that I write more conversationally when I’m putting together a script for live training or a tutorial than when I’m writing help or other documentation. Lately, when I’m writing for training, I’m thinking of actually having a conversation, of talking to a real person. When I write other...
Rearranging the Furniture: Gryphon Mountain’s New Look
For the two years between the time I got married and I graduated from Utah State University, my wife and I lived in a 400-square-foot apartment that we fondly refer to as “The Shoebox.” Every so often, we’d get in the mood to rearrange the furniture. You wouldn’t think that...
Teaching Project Management How to Work with Technical Writers
I’ve been asked what the biggest surprise was for me when I went full-time into the field of technical communication following university graduation. Honestly, not a lot surprised me; I knew how to write procedures, gather information, and use Web, print, and graphics tools. I had even worked in a...
Becoming the Friendly Neighborhood Tech Writer
I started to comment on Patty Blount’s post, Kevlar Vests for Tech Writers?, but as sometimes happens, I was waxing verbose and decided to respond in my own post. Patty asks, “Why are we, as tech writers, so maligned? How can we get development teams to appreciate us more?” I’m...
A Process for Developing Regular Release Notes
In my project portfolio, our release manager—the one who instituted release scrums—wants to standardize on release notes across applications. Many of the projects are in a maintenance period, so releases are planned for each project every month or two on something of a rotating basis. These releases will include small...
I Came, I Saw, I Learned...
mLearning: Access Virtual Classrooms Anywhere with Cell Service
As of last week, the Adobe Connect Pro Mobile app for iPhone and iPod Touch is available for free download from the Apple app store, making it the second well known web conferencing platform in the iTunes store. And here......
Lessons Learned from Conducting 3D Virtual World Learning Experiences
If last week's 3D learning article piqued your interest in learning via virtual worlds, you might want to check out this article addressing lessons learned by Karl Kapp and Tony O'Driscoll, authors of Learning in 3D: Adding a New Dimension......
Since its release in February, Google Buzz has been making headlines, not only for its debatable innovation in bringing together such social networking sites as Twitter, Facebook, and Flickr (to name a few) but also for its privacy flaws, its......
by David R. Mankin PDF files start their lives as many different file types before their conversion to PDF. Using the print command will allow you to convert any document to PDF from any application. There are powerful utilities that......
eLearning: Do You Need Both Screen Captions and Voiceover Narration?
by Jennie Ruby While I was working on a web page recently, I needed more information about CSS. I accessed a training site and played an eLearning demo that explained how to redefine an HTML tag. During the video, I......
Flash CS4: Inverse Kinematics and ActionScript 3.0
by Mark Snyder Sometimes cool features in Flash are victims of poor public relations. I know that "Inverse Kinematics" is a household word in some of my geeky circles but most of my colleagues just give me a blank stare......
Shanghai Tech Writer
The Bored Security Guard Outside Our Office
The Bored Security Guard Outside Our Office is a post from: Shanghai Tech Writer The Bored Security Guard Outside Our Office is a post from: Shanghai Tech Writer Recent few weeks, security has tightened around the Shanghai office in light of all the news/media coverage regarding Google and China. There’s a security...
Dogfooding the Motorola XT800 Android Phone
Dogfooding the Motorola XT800 Android Phone is a post from: Shanghai Tech Writer Dogfooding the Motorola XT800 Android Phone is a post from: Shanghai Tech Writer Around Christmas time last year, all the Google employees in the U.S. and several other countries received a Nexus One Android phone to dogfood prior to...
The New Guanglan Road Subway Station Opens
The New Guanglan Road Subway Station Opens is a post from: Shanghai Tech Writer The New Guanglan Road Subway Station Opens is a post from: Shanghai Tech Writer After almost two weeks of construction, the new Guanglan subway station (Line 2) finally opened! The area around Guanglan station is still a big...
A Day in the Life of a Construction Worker in China
A Day in the Life of a Construction Worker in China is a post from: Shanghai Tech Writer A Day in the Life of a Construction Worker in China is a post from: Shanghai Tech Writer Just read a translated article from ChinaHush about the life of a migrant construction worker in...
Being a Woman in a Male-Dominated Workplace
Being a Woman in a Male-Dominated Workplace is a post from: Shanghai Tech Writer Being a Woman in a Male-Dominated Workplace is a post from: Shanghai Tech Writer Here at the Google Shanghai office, the majority of engineers are men. I can count the number of female engineers with one hand! At...
Take a Nap inside a Google Pod to Boost Productivity
Take a Nap inside a Google Pod to Boost Productivity is a post from: Shanghai Tech Writer Take a Nap inside a Google Pod to Boost Productivity is a post from: Shanghai Tech Writer When I was working at GooglePlex in Mountain View a few months ago, I saw these futuristic-looking pods...
Communications from DMN
10 usability questions that matter Anne Gentle talks about putting the user in user assistance 2010: the year of reinvention? (it’s a PDF file) Why the BlackBerry still trumps the iPhone in the enterprise Some interesting thoughts about writing error messages How to improve the appearance of your technical documentation Related posts:Weekly links roundup Weekly links roundup Weekly...
Posting will be practically non existent this week
It’s been … interesting. To say the least. Last week, Scott was laid out by the migraine from the lower depths. And Aaron was up to his forehead in many, many things. And that’s why you won’t be seeing any new posts in this space (beyond the weekly collection of links)...
Here’s a crash course in usability 10 mistakes you can make with XML Part one and part 2 of a really good article on virtualization Some lessons for the technical communicator here: why Web site microcopy matters 7 of the best Linux document processors Craig Haiss wonders if technical writing is a dying field Related posts:Weekly...
Last week, we wrote some thoughts about Ivan Walsh’s post “Who Makes The Most Money – Technical Writers with Strong Language or Deep Technical Skills?. A comment from Kai Weber got us thinking about this in a slightly different way. From Kai’s comment: As long as you’re personally not quite there yet,...
Some advice on using Twitter to boost your freelance business A PDF production handbook from Adobe (a PDF file, of course) How and why technical documentation is commonly used What have we forgotten about user assistance? A neat video showing how to use Google Docs for collaboration For the style guide junkies out there: the...
Recently, the ever-insightful Beijing-based technical writer Ivan Walsh tossed an interesting blog post to the Web titled “Who Makes The Most Money—Technical Writers with Strong Language or Deep Technical Skills?“. It wasn’t the salary part that interested us (although earning a good living is nice!). It’s the part about skills. A...
I'd Rather Be Writing - Tom Johnson
2. Sounding Natural [Developing a Personal Voice in Audio Series]
One of my goals in creating engaging video tutorials is to develop a warm, personable, natural voice, like the voice of an encouraging friend or mentor. In search of this more personable voice, last year I attended a voiceover workshop in my area. The voiceover coach explained that good voiceover artists...
1. Finding an Acoustic Environment [Developing a Personal Voice in Audio Series]
For several months I’ve been looking for a quiet room to record screencasts at my work. Our building has four floors for more than 600 IT professionals. I investigated more than 20 conference rooms, poked my head in empty offices, walked around unfamiliar floors, inquired here and there. When people see...
Developing a Personal Voice in Audio Series
At the upcoming STC Summit, I’m presenting a session called “Developing a Personal Voice in Audio.” In this presentation, I’ll explain how to “deliver video tutorials with a friendly, personable voice by implementing several audio techniques common to professional voice talents and sound engineers. One way I prepare for presentations is...
In an effort to give more visibility and exposure to the companies who advertise on my site, I’m providing a regular “Messages from the Sponsors” post. In this post, I asked my sponsors if they have any messages they would like me to share with my readers. Since it was...
Podcast: What’s New in Flare 6 — Interview with Mike Hamilton
Download MP3 Length: 45 min. Flare 6 is available today from Madcap Software. This weekend I interviewed Mike Hamilton, VP of Product Management, about the new features Flare 6 contains. In this podcast, we talk about five of the new features in Flare: Batch processing GUI and macro targets Topic metadata (e.g., owner, status) The...
Podcast: Documentation in the Cloud
Download MP3 Length: 80 min. In this podcast, Michael Hiatt at mashstream.com presents to the STC Intermountain chapter on documentation in the cloud. By documentation in the cloud, he’s referring to our move to the web of everything we do on the computer — the running of applications, the saving of our...
HelpScribe
SEO for Technical Writers | Optimizing your content for search engines
Technical writers are seeing an increasing amount of their documentation move from print and local installation to online (server-based) formats. As your documents move online, you'll need to consider how to help your users find the information they need. Grab a fresh cup of coffee, this is a long and information-packed...
Technical writing | A dying field?
Over the last decade, the nature of my job has shifted considerably. I remember flipping through thousands of pages of proofs to make sure our user manuals were ready for the printer. Many hours went into these printed manuals, and piles of paper covered my desk on most days. Anyone who...
Standard operating procedures formats and template
The format of your standard operating procedures is very important. Because such documents coordinate tasks for critical operations, often across multiple units, they must be presented in a format that provides clarity and consistency. Uniformity of presentation allows for greater usability in crisis situations. The following guidelines will help you structure...
Screencasts are quickly becoming one of the primary instructional tools used to train people on developing software skills. Because they show actual screenshots of the software and how it is used, they make a great compliment to written documentation and cater to viewers with a preference for visual learning. A visual...
Screencasts 2.0 | How to create engagement and add integration
Slowly, but surely, statistics are emerging that show screencasts are a cost-effective and engaging way to provide instructional content. Now technical writers can focus on how to most effectively integrate screencasts into their documentation in an engaging manner. Video content seems to be very effective for grabbing and holding the attention...
When you write your next training manual, you may find it handy to have some examples to refer to. This post will serve as a repository for examples of training manuals. I will add to it as I find additional resources. Manuals and tutorials - High Tech Center Training Unit: A...
EServer TC Library: Recent Additions
Technical writers need to be involved in the creation of usable error messages. After all, it’s the technical writer who is the first advocate for the customer in any technology company, and often, the last line of defense for quality. ...
Why the BlackBerry Still Trumps the iPhone in the Enterprise
I’ve used the BlackBerry and the iPhone on a regular basis, and I believe the BlackBerry continues to trump the iPhone in terms of its suitability in the enterprise. Here are three reasons why. Mah, Paul...
Ten Web Testing Questions that Matter
Visitors who are new to your site come with many questions and few answers. In a few moments they answer the questions to their satisfaction and move on or become your customer. ...
This article is for software developers who have never implemented context-sensitive help. It explains the concepts and the basic types of context-sensitive help. A demonstration application with context-sensitive help is available. ...
Electronic Performance Support Systems (EPSS)
The term Electronic Performance Support System first appeared in 1991. Although technology has changed, the original definition is useful. ...
Single Sourcing and Small Projects
Single sourcing is used successfully for large documentation projects thousands of pages or help topics. However, single sourcing is not useful for most small documentation projects. ...
ffeathers -- a technical writer's blog
We held a doc sprint and it was awesome
We’ve just held a “doc sprint”. We put twenty developers in a room for three days with some computers. And some chocolate. We didn’t know whether to expect some shiny new tutorials or the complete works of Shakespeare. Or perhaps a new motif for a chocolate wrapper. So, what did happen?...
Students requesting participants in survey of authoring tools
A student has posted a comment on my blog, asking for any technical writers who are willing to fill out a survey on authoring tools. The survey takes about 15 minutes to complete. I’ve filled it in and it seems harmless so I’m letting you know, in case...
Sharing responsibilities in agile technical writing
Recently we shuffled responsibilities in our technical writing team. Andrew Lui and I now share responsibility for a number of products and documentation sets, instead of each person “owning” separate products. I’m totally enjoying it, for a number of reasons. One of them is that Andrew is awesome! Another is...
Did you ever buy anything just because of the writing on the package?
Have you ever bought something purely because of what’s written on the package? Today I saw this small, medical-looking box in a store’s confectionery section: It’s a bar of chocolate! It was expensive and I already had a couple of bars in my basket. Even so, I bought it. Why? Because I...
Last week I wrote about getting started as a blogger. Now I’d like to tell you how I go about writing a blog post, in the hope that this will give you some tips on getting those blog posts written. While I was writing these two posts, the DMN guys published...
It’s a question often asked of us: “What does a technical writer do?” We tell people how to do technically complex things, mostly by writing instructions but also by drawing pictures and making movies. Want to know more? I’m impressed by the write-up in the Occupational Outlook Handbook, 2010-11 Edition, from...
A Tech Writer's World
I recently attended an STC conference where one of the topics discussed was user-centred design. I met with usability experts and interaction designers whose sole job is ensuring that a product is intuitive and easy to use from a user's perspective, and not from the business's....
We all know (and love) our five senses: sight, hearing, taste, smell, and touch. Apparently, these senses are not enough. Science, psychology, and the arts have been on the hunt for a sixth sense since the time people knew they had senses.Candidates for a sixth sense include:intuitionemotionintelligenceextra-sensory perception (ESP)equilibrioception -...
I admit I'm not a huge hockey fan. For me, the ability to insert a small, black plastic cylinder into a mesh just doesn't give me a warm fuzzy. However, even I have to admit it is remarkable that Canada won gold in both the men's and women's hockey at...
Karl Rabeder is an Austrian millionaire. But he's sad - so sad that he's giving away his entire $5 million fortune, to charity."My idea is to have nothing left. Absolutely nothing," he said. "Money is counterproductive --it prevents happiness."Karl continues: "For a long time I believed that more wealth...
Apple has given technical communicators a new mantra.The Apple slogan is: There's an app for that, to market the fact they have an app for everything and then some, for their ubiquitous iPod touch and iPhones.Our new slogan should be: There's a doc for that, to market the fact...
Tiger Woods has apologized for his behaviour.I'm also sorry.I'm sorry for all the trees that gave their lives so that user guides could live.I'm sorry for all the dumb questions I've asked SMEs over the years, just so our users wouldn't have to call tech support with those same...
CyberText Newsletter
Word 2007: Using SEQ fields for numbering
There are a couple of ways you can set up Word 2007 to use SEQ fields for numbering — you can set them up as AutoCorrect entries or as Quick Parts. Both ways work; the method you choose is up to you. This long article describes how to create the...
For all the geeks, nerds, and science types out there, Popular Science magazine has now made available its entire 137-year’s worth of archives — for free. You can search away to your heart’s content here: http://www.popsci.com.au/archives [Link last checked March 2010] Filed under: Websites ...
Using graphics to convey an error message
I have occasionally purchased books from Fishpond.com.au, an online bookstore in Australia. Their standard logo includes a happy fish: However, their happy fish becomes a sad fish with a broken fishbowl if their site is down: I like this use of graphics to display the error. While such graphics may not be suitable...
Microsoft Ribbons and the like
Do you need to know the official terms that Microsoft uses for various parts of the recent Ribbon interfaces? Well, look no further than these resources: Office 2007 Ribbon features: http://office.microsoft.com/en-us/products/FX102774021033.aspx Ribbons (in Windows): http://msdn.microsoft.com/en-us/library/cc872782.aspx (for developers but useful for the rest of us too) Windows 7 UX (user experience) Interaction Guidelines (for...
Looking at this map, it’s amazing to think that no-one’s thought of it before! What a clever, practical design — you start with your overview map, then fold out the sector you need for more details. So far, the Zoomable Map people (http://www.thezoomablemap.com/) only have a map of London, but I’m...
As I mentioned earlier, we’ve moved into a new house. A house with a reticulated garden. I’ve had reticulation before and the programmable controllers are a bit of a mystery — not at all helped by the invariably incomprehensible user manual that comes with them. This system is a Rain Dial...
Computer Books / Human Readers
What Ed Emberley's Make a World Can Teach Every "How To" Author... the Illustrated Guide!
The sprightly Barnes Blog's writing advice robot vanquishes the shambling beast of boring technical books. It occurred to me this morning, as I lay unable to get back to sleep after my son woke for a feed, that Ed Emberley's drawing books are the perfect How To Cookbook. It just...
The Traffic Peak -- How To Prepare Your Tiny-Traffic Blog for an Unexpected Deluge
This is what my Google Analytics graph looks like for the last few days: (It's National Doodle Day here in the UK, so I'm hand illustrating my blog posts today.) An article that I'd written several weeks ago got onto the front page of Hacker News,...
Lots of people think they can't draw. Fact is, you probably can draw -- you simply don't draw. Most adults are scared of drawing -- if you overcome your fear and try to learn, you'll be amazed how quickly you can get the hang of it. I'm not talking about intricate stuff here....
Packt's World Book Day #Drupal Costume (pic for @infowonders @packtauthors @packtpub @ramoonus)
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Rare Gets New Birmingham Facility, Moves Toward Film-Like Staffing Model (via @gamasutra)
Packt is based in Birmingham. I wonder if I can find an excuse to go see these guys... they look fun: Microsoft-owned Rare is opening a second facility next month, launching Fazeley Studios in Digbeth, Birmingham to act initially as...
The 3 Kinds of Blog Post Worth Writing
If you want to get a lot of attention in return for your blogging time, I've found there are 3 types of post worth bothering with. They're quick to write, and they get a disproportionate response compared to other (more laborious) approaches. If you want to blog but...
2moroDocs
Twitter Hashtags: Which Ones to Use – and When
You’ve seen them on tweets, no doubt. The hashtags. They provide a way to group and organize tweets, to bring them front and center, and to enable one to participate in a discussion with the Twitter community at large. In case you’re wondering about using some, but not sure which, I’ve...
Two facts: we have to try and keep up with all the changes in IT, and we don’t have much time, if any, to do so. What can you do? Here are some ideas. They’ve been working well for me. Hopefully they will for you as well. Blogs Bloggers are out there...
5 Reasons to Write Procedures in Twitter
Recently, I’ve been exploring the need for writing procedures in real-time, focusing on Twitter in particular. This is the fourth post in the series. In my last post, I was asked by Larry Kunz in a comment for thoughts on situations in which one might write procedures in Twitter. Five...
Lessons Learned: Procedure Written in Twitter
Last week, I thought I’d experiment and write a quick procedure in Twitter. This goes right along with my thoughts that new methods should be used for creating docs. Given that microblogging is here to stay, as is real-time, I decided to give it a try. There were two main...
My First Procedure Written in Twitter
All I’ve been thinking about the past week, it seems, is real-time and how it affects docs. Yesterday I wrote a post about it. Today, I tested it out. I wrote a procedure in Twitter. Tech writers – take a look at it and let me know what you think. Tweets...
Real-time: it’s sooooo last second
Who has time to think? These days, actions do speak louder than words. The world has changed to an immediate, need-it-now mentality. Real-time is turning into all-the-time, and tech writers need to address it. Can’t ignore this one! The luxury of time is slipping away from us. Time to research. Time...